FAQs


FREQUENTLY ASKED QUESTIONS

 

What if I don't see a specific size and color listed?

Our online store only shows styles and colors available in our Halifax location. This ensures we have the goods in hand, ready to ship to you in time for your prom! If you don't see a size or color you are looking for: call the Halifax location (902-423-8631) to inquire on shipping dates and if a special order would be possible. 

How do I determine my size?

Each designer has its own measurements. The three basic measurements are the fullest part of the bust, most narrow part of the waist and fullest part around the hips. We recommend having a professional seamstress or someone help you measure. Once your measurements are taken, please check out our sizing charts for each specific designer. Keep in mind: gowns have a different fit than regular clothing and it is normal for you to fit a different size. 

I'm in between sizes, what size should I order? 

We suggest to order the measurement that is the largest compared to the designers size chart. You can almost always take a dress in, but it is much more difficult (and often impossible!) to have a dress let out if it is too small. If you’re uncertain, please contact our in store location and we’ll help you make the best choice!

Can I order a dress with my specific measurements?

Designers have pre-determined sizing and measurements guidelines. We cannot accommodate custom made requests. We advise having a seamstress available for necessary adjustments. 

When will my dress be shipped out? 

All orders placed online will be contacted via email within 72 hours to confirm order and shipment details. Dresses are shipped out express Canada Post with a signature required. Tracking information will be emailed to the address provided by the customer at point of purchase. 

What if my dress doesn't fit or I don't love it? 

We want you to love your dress! We offer exchanges or refunds (less a 10% restocking fee) within 7 days of delivery. Please check out our refunds/exchanges page for all information.