RETURNS/EXCHANGES

Not happy with your purchase?

What is your return policy?

  • We are happy to offer 100% store credit or exchange on dresses purchased at our online boutique - within 7 days of receiving your gown. You may also request money back to your original payment method less a 10% restocking fee. Shipping costs are non refundable. All sales items are final sale.

What steps do I take to return my dress?

  • In order to return your dress, you must contact us by email at prom@alldressedup.ca with your order information (within 7 days of your dress being delivered) to receive an return authorization number (RA).
  • Once you have contacted us and received an RA, your dress must be shipped back to us within 7 days in same condition with all tags attached. All return shipping charges are the customers responsibility.
  • Once your dress has been received in store, you will be contacted to compete your refund or exchange. 
  • Shipments sent back without an RA number will not be accepted. Those shipments will be refused and returned at the customers expense.